Unable to migrate rippletrade account due to Authy bug

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Unable to migrate rippletrade account due to Authy bug

Postby mtlcanuck » Mon Jun 12, 2017 9:32 am

I've been trying to migrate my RippleTrade account for 2 years now without success due to Ripple using buggy 2-Factor Auth provider Authy. I have plenty of Ripple, BTC, etc in my account. How can I finally access my coins without having to deal with this bug?
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Re: Unable to migrate rippletrade account due to Authy bug

Postby Sukrim » Tue Jun 13, 2017 5:52 pm

Use your account secret that you were told to keep a backup copy of.

It starts with "s..."
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Re: Unable to migrate rippletrade account due to Authy bug

Postby frysmart » Mon Jun 26, 2017 10:03 pm

Hi - I have just tried to access my ripple funds since 2014. Unfortunately, I just learned about the migration (which I didn't do) and I'm currently not able to access my XRP funds. I have my ripple address, my wallet name & my passphrase, and my password. However, I don't have my secret key. I have already tried to recover my secret key through https://id.ripple.com/auth/migrate#/register , but I haven't gotten any info by email. I will appreciate if someone can help me with this so I can recover my ripple funds. Thanks in advance.
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Re: Unable to migrate rippletrade account due to Authy bug

Postby Ripple Support » Wed Jul 19, 2017 7:08 pm

As Sukrim mentioned, If you have your secret key, please see the applicable section in the guide under "What if I do not want my identity information transferred to GateHub?" here:
https://ripple.com/files/rt_migration_faq.pdf

If you are having trouble with Authy, please open a support ticket with them directly:
https://support.authy.com/hc/en-us/requests/new

Best,
Ripple Support
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