4 days no bitcoins

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4 days no bitcoins

Postby trankilo37 » Mon Jan 26, 2015 8:12 am

Sent bitcoins from ripple to another wallet 4 days ago and i still havent received it. contacted support they said they are working on the issue but its a little stressful and frustrating to not know whats going on. Here is the transaction id maybe somebody can help.

966E545BFA18464EC5FFF2B3589C640D3DDF8AA2743D6C3EDD91253C87962CCB
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Re: 4 days no bitcoins

Postby trankilo37 » Mon Jan 26, 2015 10:22 pm

They finally refunded my bitcoins today but now they locked my snapswap account.
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Re: 4 days no bitcoins

Postby twarden » Mon Jan 26, 2015 11:31 pm

trankilo37 wrote:They finally refunded my bitcoins today but now they locked my snapswap account.


Were your bitcoins refunded to your bitcoin wallet or your ripple wallet? I assume that you were attempting to create a withdrawal here. Also, did a member of the support team provide you any explanation as to why your snapswap account is now locked?
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Re: 4 days no bitcoins

Postby trankilo37 » Wed Jan 28, 2015 6:46 am

my bitcoins were refunded back to my ripple wallet and everything went well after that. As for my snapswap wallet they never notified my why it was locked. I emailed them yesterday and today as well so still waiting for a reply from them. Im not at all bashing snapswap or ripple as there usually very good just had some problems with them recently which im sure they will fix
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Re: 4 days no bitcoins

Postby trankilo37 » Sun Feb 01, 2015 6:10 pm

My bitcoins have gone missing again for 24 hours can anyone offer a fix for this
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Re: 4 days no bitcoins

Postby twarden » Mon Feb 09, 2015 9:38 pm

trankilo37 wrote:My bitcoins have gone missing again for 24 hours can anyone offer a fix for this


If you still have not received any response from snapswap support then I would email support@ripplelabs.com and give them your ripple name, address, and the transaction IDs you have on your account regarding the lost BTC.
XAGATE Thread~PreciousWallet.io Thread

Don't worry! I'm pretty sure that I got this under control, the last crazy visionary was was far too insane, but I struck the correct balance.
BCT Thread

I am not affiliated with Ripple Labs.
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Re: 4 days no bitcoins

Postby capn » Tue Feb 10, 2015 5:44 pm

I tried sending them to a personal wallet and my bitcoins disappeared. It appears ripple simply cannot be trusted right now. Pisses me off big time! I spent real money for those!
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Re: 4 days no bitcoins

Postby Denis » Tue Feb 10, 2015 6:45 pm

Please contact support@btc2ripple.com with your transaction hash. The issue will be investigated.
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Re: 4 days no bitcoins

Postby capn » Tue Feb 10, 2015 7:53 pm

support@btc2ripple.com helped me very quickly.
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