Order disappeared - XRP and money lost? [resolved]

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Order disappeared - XRP and money lost? [resolved]

Postby Maze » Mon Jun 22, 2015 12:54 pm

Hello,
on Fri, Jun 19, 10:37:40 PM I created an Order to buy 16,438.356164 XRP for 150.000000 USD (@ 0,009125 XRP/USD.SnapSwap).
OfferCreate Transaction ID: #1AC9B715AD55DD19D71CC5A441A8B43E7C4BF94153A895F5E27DFAD0577A3A9E

Recently the rate was reached and the order should be fulfilled but it disappeared and the money amount is gone. But no XRP where credited.
My ripple adress is:
r4Zu8jprioq75kMXNoQVHrnr7cjR13wz4e

Image

So where is my money? Did I miss something? Please advice!


best regards
Mathias
Last edited by Maze on Wed Jul 29, 2015 5:28 am, edited 1 time in total.
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Re: Order disappeared - XRP and money lost?

Postby JoelKatz » Tue Jun 23, 2015 1:29 am

I show you were credited 16,438 XRP by transaction 8D71677D6AADC82706ACB34C6019B8A4D88F06F9F60F485FF3A1659319B5BCBF, an OfferCreate placed by account rhPDuBCf5fPiEbU9Pj92uNPSR3ejoNRdLk that crossed your offer.
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Re: Order disappeared - XRP and money lost?

Postby Maze » Tue Jun 23, 2015 9:53 am

Now my balance looks fine, thanks.
But I don't understand what happened, did you fix it or was there an (unacceptable) delay for the transaction to show up in my ripple trade account?

Image

regards
Mathias
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Re: Order disappeared - XRP and money lost?

Postby JoelKatz » Tue Jun 23, 2015 4:40 pm

Maze wrote:Now my balance looks fine, thanks.
But I don't understand what happened, did you fix it or was there an (unacceptable) delay for the transaction to show up in my ripple trade account?

I didn't change anything, and changing the outcome of a transaction after it has occurred is essentially impossible.. There may have been an issue with the particular server Ripple Trade was talking to having current information or showing history.
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Re: Order disappeared - XRP and money lost?

Postby Maze » Tue Jun 23, 2015 8:01 pm

Well ok, seems you may have some trouble with that technical I don't want to know but I hope you can keep a lid on it.

"history" is a good keyword: I've checked if I can see the log for that transaction but now my history is emtpy with the message "Sorry, no transactions match your current filter." ... actually I've no active filters, farewell history.
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Re: Order disappeared - XRP and money lost?

Postby JoelKatz » Tue Jun 23, 2015 8:33 pm

Maze wrote:"history" is a good keyword: I've checked if I can see the log for that transaction but now my history is emtpy with the message "Sorry, no transactions match your current filter." ... actually I've no active filters, farewell history.
We try to keep at least one month of history at all times on all the servers that handle Ripple Trade clients.
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Re: Order disappeared - XRP and money lost?

Postby Maze » Wed Jun 24, 2015 8:18 am

Ok today my history is back again also showing all expected entries.
I see I've to be more patient with ripple trade since there are ongoing delays and dropouts.
Hope this will be more stable again in future.
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